DATA PROTECTION AND GENERAL TERMS AND CONDITIONS
1. VALIDITY OF THE GENERAL TERMS AND CONDITIONS
1.1 These General Terms and Conditions (“General Terms”) apply to all legal relationships arising between Dream Car OÜ, Reinu tee 31, 71020 Viljandi, Estonia, registry code 10644709, VAT No. EE100591778 (“Seller”), which sells products through the online shopping environment located at www.dreamcar.ee (dreamcar.ee), and any persons who visit or make purchases from the Dreamcar.ee online store in any manner (“Customer”; in the case of a consumer, also “Consumer”). Terms applicable to consumers apply where the Customer is a consumer within the meaning of § 1(5) of the Estonian Law of Obligations Act.
1.2 In addition to these General Terms, relations between the Seller and the Customer are governed by the legislation in force in the Republic of Estonia.
1.3 The use and operation of the Dreamcar.ee online store are described in these General Terms. Customer support is available to assist with any questions.
1.4 The Seller’s contact details are always available at www.dreamcar.ee. The Seller is Dream Car OÜ, Reinu tee 31, Viljandi.
2. PLACING AN ORDER AND CONCLUSION OF THE CONTRACT
2.1 Ordering goods from the Dreamcar.ee online store consists technically of the following steps:
2.1.1 After finding the desired product in the Dreamcar.ee online store, the Customer may add it to the shopping cart by clicking “Add to cart”. Before placing the order, the Customer may change the quantities of selected products or remove products from the shopping cart at any time.
2.1.2 Once all desired products have been added to the shopping cart, the Customer may proceed with the order by clicking “Checkout”.
2.1.3 The Customer can then select the method of placing the order and the method of delivery or collection. Payment may be made by invoice, bank card, instalment financing or payment in parts.
2.1.4 After making the above selections, the Customer is shown all details of the order and the terms of the contract to be concluded, including all relevant prices, these General Terms and the terms concerning consent to the processing of personal data contained in the final section of these General Terms, so that the Customer can review them and correct any input errors.
2.1.5 Once the Customer has verified that the order details are correct and agrees to all terms applicable to the contract, including these General Terms, the Customer can place the order by first selecting “I agree to the terms and conditions” and then clicking “Order with obligation to pay”.
2.1.6 Confirmation that the order has been received (“Order Confirmation”) will be sent to the e-mail address specified by the Customer in the order.
2.2 The Dreamcar.ee online store can be used in Estonian. If certain expressions are displayed in English for technical reasons, the Customer may always ask customer support for clarification.
2.3 The sales contract between the Seller and the Customer is deemed concluded when the Customer places the order by selecting “I agree to the General Terms and will comply with them”. The Customer also agrees to the processing of personal data as described in these Terms. The Customer then clicks “Order with obligation to pay” and pays the full price of the order (or concludes an instalment financing agreement) using the selected payment method.
2.4 The Seller retains the text of each contract concluded with a Customer at least until the contract has been performed and the goods delivered. Immediately after conclusion of the contract, an e-mail is sent to the Customer. Later, the Customer may request access to the contract text by submitting a request to the Seller in a manner that allows the Seller to verify the Customer’s identity with reasonable certainty. If no separate contract is issued, the issued invoice serves as the individual contract. The General Terms are also available on dreamcar.ee.
3. PRICES AND PAYMENT
3.1 All prices displayed in the Dreamcar.ee online store are in euros and include VAT at the rate applicable in the Republic of Estonia.
3.2 The Customer may pay for an order via a bank link, by bank transfer on the basis of an issued invoice, by instalment financing, in three parts, or at the Dream Car OÜ store.
3.2.1 At the store, payment can be made in cash or by card. Payment by invoice is also possible in accordance with clause 4.1.4.
3.2.2 Dreamcar.ee only acts as an intermediary for instalment financing provided by Hoovi, LHV Finance and ESTO and does not itself provide instalment financing services.
3.2.2.1 Companies may use HOOVI instalment financing.
3.2.3 Payment in three parts is provided by ESTO and intermediated by dreamcar.ee.
3.3 The Customer may select the payment method when placing the order.
4. DELIVERY AND HANDOVER OF GOODS
4.1 Goods ordered from the Dreamcar.ee online store may be received in the following ways:
4.1.1 Delivery on a EUR pallet within Estonia, excluding the islands, is carried out by Itella courier. The delivery charge for equipment is EUR 45 plus VAT. Goods weighing more than 30 kg are delivered on a EUR pallet measuring 800 × 1200 mm.
4.1.2 Itella Courier is used for parcels weighing up to 31.5 kg that are too large for a parcel locker. The parcel delivery price is EUR 9 including VAT. When ordering courier delivery, the Customer must ensure that the parcel can be received at the address specified in the order. If the courier is unable to hand the parcel over to the Customer, any resulting additional costs must be reimbursed by the Customer on the basis of an invoice.
4.1.3 Goods may be ordered to an Itella Smartpost parcel locker, subject to the dimensions of the locker and the goods. To use the service, the Customer must enter a correct mobile telephone number in the customer details. An SMS containing the collection code will be sent to that number. If the parcel is not collected within the period established by the carrier and additional costs arise, the Customer must pay those additional costs on the basis of an invoice.
4.1.4 Trailers are not normally delivered and may only be collected from the Dream Car OÜ premises. Separate transport for a trailer may be requested.
4.1.5 The Customer may arrange a courier service independently, in which case the courier collects the goods and delivers them to the Customer. Please notify us immediately after purchase if you intend to send a courier. Goods will only be released to the courier after the Customer has received notification that the goods are ready for collection.
4.1.6 Collection from the store. During checkout, the Customer may choose to collect the ordered goods from the Dreamcar.ee store warehouse located at:
Dream Car OÜ
Reinu tee 31, Viljandi
Estonia
4.1.4 Goods are released from the store warehouse after payment by bank transfer has been received in the Seller’s account. Please note that, depending on the bank, a transfer may take more than one business day. Once payment has been received, the Customer will be informed when the goods can be collected. The availability of ordered goods is indicated next to the relevant product in the online store.
4.2 Storage of the Customer’s goods at the Seller’s warehouse is free of charge for 8 days. From the 9th day, a storage fee of EUR 5 per day per half pallet applies. Calculation of the storage fee begins from the date on which the Seller sends the Buyer notification that the goods have arrived at the Seller’s warehouse.
4.3 The Seller fulfils the Customer’s order as soon as technically possible. As a rule, an order can be fulfilled within 2–3 days after it is submitted if the ordered goods are in stock at the Dreamcar.ee online store. If the goods are not in stock when the order is placed, fulfilment may take 2–8 weeks depending on the product. In individual cases, fulfilment may take longer. The Seller may specify the estimated fulfilment time at www.dreamcar.ee. For trailers, please confirm stock availability and delivery information before purchase. The website does not display stock levels in real time.
4.4 If it becomes apparent that the Seller cannot fulfil the order, the Seller will notify the Customer and refund the amount paid by the Consumer without delay, but no later than within 14 days. In such a case, the Seller is deemed to have withdrawn from the contract.
4.5 The Seller may provide, instead of the ordered item, an item or service of at least the same quality and price. In such a case, the Consumer has the right to withdraw from the contract by giving notice without delay after receiving notice of the substitution or receiving the substituted goods. If the Consumer withdraws, the Seller bears the cost of returning the item.
4.6 Goods are released from the Seller’s warehouse after 100% of the purchase price has been received in the Seller’s bank account. Instalment purchases are an exception; in that case, confirmation from the financial institution providing the financing is sufficient.
5. WITHDRAWAL FROM THE CONTRACT
5.1 If the Customer is a Consumer, the Consumer has the right, pursuant to § 56 of the Estonian Law of Obligations Act, to withdraw from a distance contract within 14 days. For goods, the period begins on the day on which the goods reach the Consumer and the Consumer has been duly informed of the right of withdrawal (§ 54(1)(12) of the Law of Obligations Act). The Consumer does not have a right of withdrawal under § 56, inter alia, in the case of a contract concluded for:
5.1.1 the delivery of goods manufactured according to the Consumer’s personal needs;
5.1.2 the delivery of goods manufactured according to specifications provided by the Consumer;
5.1.3 the delivery of goods which, by their nature, are inseparably combined with another item after delivery.
5.2 If the Consumer withdraws from the contract, amounts paid by the Consumer will be refunded to the Consumer’s bank account, but no later than within 14 days after the notice of withdrawal reaches the Seller. The Consumer must return what was received from the Seller without delay and no later than within 14 days after sending the notice of withdrawal. The Consumer is deemed to have returned the goods on time if, within that period, the Consumer sends the goods back using a customary shipping method or personally returns them to the address specified in clause 6.4.2. Pursuant to § 111 of the Law of Obligations Act, the Seller may refuse to make the refund until the Consumer has returned the goods or provided evidence that the goods have been sent back, unless the Seller has agreed to collect the goods.
5.3 In the event of withdrawal, the Consumer bears the ordinary cost of returning the goods. A product being exchanged or returned must not be damaged or show signs of use. The Consumer does not have to bear the return costs if the delivered item or service does not correspond to what was ordered.
5.4 To exercise the right of withdrawal in respect of contracts concluded through the Dreamcar.ee online store:
5.4.1 send a notice of withdrawal by e-mail to info@dreamcar.ee or by another method that allows the Seller to verify the Consumer’s identity with reasonable certainty;
5.4.2 after notifying the Seller in advance of the time of return, return the goods received under the contract, preferably in the original packaging, to the Dreamcar.ee store at Reinu tee 31, Viljandi.
5.5 Pursuant to § 57 of the Law of Obligations Act, the Consumer is also deemed to have withdrawn from a consumer credit agreement linked to the contract if the goods or services are acquired on credit and the Consumer withdraws from the sales or service contract pursuant to § 56 of the Law of Obligations Act.
6. NON-CONFORMING PRODUCTS
6.1 The Seller is liable for non-conformity of an item with the terms of the contract if the non-conformity existed at the time when the risk of accidental loss or damage passed to the Customer. The Seller is not liable for non-conformity that becomes apparent more than two years after the goods were handed over to the Customer.
6.2 Obligation to inspect the goods (§ 219 of the Law of Obligations Act). If the sales contract provides for carriage of the goods, the Buyer must inspect the goods, or have them inspected, immediately upon arrival at the destination. If the goods are redirected or forwarded by the Buyer to another destination without the Buyer having a reasonable opportunity to inspect them, the goods may be inspected upon arrival at the new destination if, when the contract was concluded, the Seller knew or should have known of the possibility of redirection or forwarding.
6.3 A Consumer must notify the Seller of non-conformity within one week after becoming aware of it. If the Customer is not a Consumer, notice must be given within a reasonable period after the Customer became aware, or should have become aware, of the non-conformity.
6.4 If a defect appears, the Customer must send a notice to the store e-mail address from which the purchase was made, describe the defect discovered and, where possible, attach photograph(s) of the defect. The notice must also include the sales contract or order number and the Customer’s contact details. After receiving the notice, the Seller will contact the Customer within 7 days to agree on further steps for inspecting and remedying the defect.
6.5 If an item does not conform to the contract and the Seller is responsible for the non-conformity, the Customer may use the legal remedies provided by law. In particular, the Customer may demand repair or replacement where this is possible and reasonable and does not cause unreasonable costs. Instead of repair, the Seller may replace the item with one that conforms to the contract.
6.6 If the Seller replaces a defective item with an item conforming to the contract, the defective item must first be returned to the Seller.
6.7 If the Customer is legitimately entitled to repair or replacement, the Seller bears the costs directly related to repair or replacement, but not indirect costs arising because the Customer was unable to use the item, including loss of profit.
7. OTHER TERMS
7.1 Product images displayed in the online store are illustrative.
7.2 For any questions relating to the Dreamcar.ee online store, the Customer may contact the Seller using the contact details shown at www.dreamcar.ee. For the fastest service, the Seller recommends calling or sending an e-mail to e-pood@dreamcar.ee.
7.3 The Seller has the right to amend and supplement these General Terms, Dreamcar.ee online-store price lists and other terms relating to Dreamcar.ee. Amendments and supplements take effect upon publication at www.dreamcar.ee. If the Customer submitted an order before an amendment or supplement took effect, the legal relationship between the Customer and the Seller is governed by the General Terms, price lists and other related terms in force at the time the order was submitted, unless otherwise provided by law or these General Terms.
7.4 Disputes arising between the Customer and the Seller in connection with the use of the Dreamcar.ee online store will be resolved through negotiations. If no agreement is reached, the dispute will be resolved by the Viljandi Courthouse of Tartu County Court. In addition, the Customer has the right to refer the matter to the Consumer Disputes Committee operating in connection with the Estonian Consumer Protection authority.
7.5 After the Customer has placed an order in the Dreamcar.ee online store, the Seller has the right not to deliver the ordered goods or provide the service and to refund the amount paid by the Customer for the order no later than within 10 days after the problem becomes apparent if:
7.5.1 the price or availability of the ordered product has changed materially for the Seller after the order was placed;
7.5.2 the order was placed on the basis of incorrect information published in the Dreamcar.ee online store due to human error or a technical fault (for example, where a product actually costing EUR 300 was mistakenly displayed at EUR 30).
8. CONSENT TO THE PROCESSING OF PERSONAL DATA
8.1 By registering a user account in the Dreamcar.ee online store or otherwise submitting an order to the Dreamcar.ee online store, the person (“Data Subject”) consents to the processing of their personal data under the following terms.
8.2 The controller of personal data is Dream Car OÜ, Reinu tee 31, 71020 Viljandi, Estonia, e-mail info@dreamcar.ee (“Controller”).
8.3 The Controller may authorise other persons or organisations (“Processor”) to process the Data Subject’s personal data, provided that the Controller has entered into an agreement with such Processor under which the Processor is obliged to keep the processed personal data confidential and to ensure compliance with the obligations applicable to processors under data-protection law. An up-to-date list of the names, addresses and other contact details of all Processors will be made available to the Data Subject upon request. At the time this consent is given, there are no Processors.
8.4 The Controller may process, including collect, store and transmit, the following personal data of the Data Subject:
8.4.1 name;
8.4.2 contact details;
8.4.3 place of residence;
8.4.4 data obtained in the course of performance of a contract concluded between the Data Subject and the Controller.
8.5 This consent to the processing of personal data applies both to personal data received by the Controller from the Data Subject and to personal data received by the Controller from third parties.
8.6 The Controller processes the Data Subject’s personal data for the following purposes:
8.6.1 conducting marketing research;
8.6.2 studying consumer habits;
8.6.3 compiling sales statistics;
8.6.4 conducting direct marketing;
8.6.5 providing services to the Data Subject.
8.7 The Controller may transfer the Data Subject’s personal data to the following third parties:
8.7.1 companies belonging to the same group as the Controller;
8.7.2 the Controller’s business partners;
8.7.3 lawyers and other advisers connected with the Controller’s activities.
8.8 The Controller will not transfer personal data concerning the Data Subject to any third party not specified in this consent unless such right or obligation arises from law.
8.9 The Data Subject has all rights arising from applicable data-protection legislation in relation to their personal data. Among other things, the Data Subject has the right to obtain personal data concerning them from the Controller, request correction of inaccurate personal data and termination of processing, and prohibit at any time the transfer of data to third parties for the purpose of studying consumer habits or conducting direct marketing. The Data Subject also has the right to claim compensation for damage caused by unlawful processing of personal data.
8.10 In addition to the rights referred to above, the Data Subject has the right to contact both the Controller and the Estonian Data Protection Inspectorate regarding any matters concerning their personal data. The website of the Estonian Data Protection Inspectorate is www.aki.ee.
8.11 To ensure a high level of security in the processing of personal data, the Data Subject must submit requests concerning their personal data to the Controller in writing, signing them at the Controller’s premises or representative office in the presence of a representative of the Controller. To verify identity, the Data Subject must present an identity document. If fulfilment of the request requires the Controller to provide data to the Data Subject, the Data Subject and the Controller’s representative will agree on the method and deadline for providing the data during the identity-verification meeting, reasonably taking each other’s interests into account to ensure an efficient and prompt procedure. As a rule, the Controller performs the necessary actions within 5 business days unless a different deadline is agreed separately.
8.12 In addition to the procedure described above, the Data Subject may submit requests without meeting in person by sending a digitally signed request to the Controller at info@dreamcar.ee.
The Controller will review the request within 5 business days unless there is a valid reason for applying a longer period. If the request concerns obtaining personal data from the Controller, the Controller will send the requested data back to the e-mail address used to submit the request in encrypted form so that the data can be viewed only using the Data Subject’s ID card.
9.1 DREAMCAR.EE WEBSITE COOKIE TERMS
We use cookies to provide you with the best possible user experience on our website.
9.2 What is a cookie?
A cookie is a small text file stored on your device when you visit a website.
9.3 Why do we use cookies?
Cookies allow us to provide a better user experience on the website, for example by remembering previous visits and choices made on the website. By using the website, you agree that we use cookies for:
· collecting usage and statistical data;
· providing better customer service (online chat);
· remembering user preferences and settings;
· presenting offers and marketing messages better suited to the user’s needs;
· making it easier to share content from Dreamcar.ee on social media;
· presenting offers and marketing messages better suited to the user’s needs;
· logging in, personalising the website and completing forms;
· providing content (YouTube, Google Maps).
9.4 What types of cookies do we use?
Session cookies
Session cookies, or temporary cookies, are used each time you visit our website and are deleted after the web browser is closed. Temporary cookies are used, for example, to remember the website language selection and the contents of the shopping cart.
Persistent cookies
Persistent cookies remain on the user’s device after the website is closed. Persistent cookies have different expiry periods, and some may remain on the device for days, months or even years. Persistent cookies are used, for example, to remember user preferences and to save the username and password so that the user does not have to log in again on every visit.
Third-party cookies
The Dreamcar.ee website uses third-party cookies to provide higher-quality content, collect statistics and display advertisements. The privacy policies and terms applicable to third-party cookies are available on the respective provider’s website.
List of third-party cookies:
· Facebook cookie terms: https://www.facebook.com/policies/cookies/
· Google cookie terms: https://www.google.com/policies/technologies/cookies/
9.5 How can cookies be restricted and deleted?
The user can delete cookies stored on their device and prevent cookies from being stored in advance by changing the privacy settings of the web browser. More detailed instructions are available in the browser’s user guide. Please note that if cookies are blocked, we cannot guarantee that the website will function correctly.
More information about cookies is available at: http://www.youronlinechoices.com/ee/
2026