DREAMCAR.EE GENERAL TERMS AND CONDITIONS OF SALE

Dream Car OÜ
Effective from: 15 October 2026

1. General Provisions

1.1. These Terms and Conditions of Sale govern the legal relationship between Dream Car OÜ (hereinafter the Seller) and natural or legal persons purchasing goods from the Dreamcar.ee online store (hereinafter the Buyer).

1.2. Seller's details

Dream Car OÜ
Registry code: 10644709
VAT No.: EE100591778
Address: Reinu tee 31, 71020 Viljandi, Estonia
E-mail: e-pood@dreamcar.ee

1.3. A Consumer is a natural person who purchases goods for purposes outside their trade, business or profession.

1.4. A Business Customer is a legal person or a natural person purchasing goods for purposes related to their trade, business or profession.

1.5. Sales contracts are governed by the laws of the Republic of Estonia, subject to any mandatory consumer protection provisions that apply.

1.6. Consumers have all mandatory rights provided by law. The specific provisions set out in these Terms and Conditions for Business Customers apply to Business Customers.

1.7. The online store is available in Estonian, English and German. To the extent permitted by applicable law, the Estonian version shall prevail in the event of discrepancies in the interpretation of different language versions.

1.8. The processing of personal data is governed by a separate Privacy Policy, which is publicly available on the website.

2. Goods and Product Information

2.1. Dreamcar.ee sells new and used goods, including vehicle spare parts, accessories, equipment and other technical products.

2.2. Used goods have previously been in use and may show signs of wear, ageing, storage, discolouration, corrosion or other characteristics resulting from their previous use or age.

2.3. Used goods are not expected to have the same appearance, level of wear or remaining service life as new goods.

2.4. The Seller describes the condition of goods based on the information available to the Seller. Unless otherwise stated in the product description, the sale of a used spare part does not mean that all of its technical characteristics or functions have been tested.

2.5. Before purchasing, the Buyer may request additional photographs, measurements and other information known to the Seller concerning the condition of the goods.

2.6. Before placing an order, the Buyer must verify that the spare part is suitable for the relevant vehicle or equipment.

2.7. Where necessary, suitability must be verified using the manufacturer's part number, dimensions, mounting points, connections and other relevant technical characteristics.

2.8. The Seller shall not be liable for an incorrect product selection resulting from incorrect or incomplete information provided by the Buyer, except where liability arises under applicable law or from misleading information provided by the Seller.

2.9. Product photographs may be illustrative. In the case of used goods, the description and photographs of the specific product should be taken into account.

2.10. The Seller does not provide a separate voluntary commercial warranty for used goods unless expressly stated for the relevant product. This does not affect the Consumer's statutory rights.

2.11. Known defects and characteristics of used goods that differ from what would normally be expected are, where possible, stated in the product description. In sales to Consumers, the statutory requirements concerning disclosure and separate acceptance of such deviations shall apply.

3. Ordering and Conclusion of the Contract

3.1. The Buyer selects the desired goods and adds them to the shopping cart.

3.2. Before confirming the order, the Buyer can review the product names, quantities, prices, delivery method and other order details.

3.3. By placing an order, the Buyer confirms that they have had an opportunity to review these Terms and Conditions.

3.4. Submission of an order and an automatic acknowledgement of its receipt do not, by themselves, mean that the Seller has finally accepted the order, unless clearly stated otherwise during the ordering process.

3.5. The sales contract is deemed concluded upon confirmation of the order by the Seller or another binding agreement between the parties, taking into account the actual ordering process of the online store and applicable law.

3.6. If the goods are unavailable, there is an obvious pricing or stock error, or another circumstance prevents fulfilment of the order, the Seller shall inform the Buyer.

3.7. The Seller may propose an amendment to the order or offer an alternative product. Any amendment becomes binding only with the Buyer's consent.

3.8. If the order cannot be fulfilled, any amount already paid shall be refunded in accordance with applicable law.

4. Prices and Payment

4.1. Prices displayed in the online store are in euros and include VAT unless otherwise stated.

4.2. Delivery costs are not included in the product price unless expressly stated otherwise.

4.3. The Buyer may choose from the payment methods offered in the online store.

4.4. Instalment and financing options are available to Consumer and Business Customers located in Estonia, subject to the terms and approval of the relevant financial service provider.

4.5. Dream Car OÜ acts as an intermediary for financing services and is not itself the credit provider unless expressly agreed otherwise.

4.6. Approval of a financing application is decided by the relevant financial service provider.

4.7. The Seller may require advance payment for the goods to the extent permitted by law.

4.8. Goods shall be released after payment has been received or confirmation has been received from the relevant financial service provider.

5. Delivery and Handover of Goods

5.1. The standard delivery area of Dreamcar.ee covers Estonia, Latvia and Lithuania.

5.2. Available delivery methods and costs depend on the dimensions and weight of the goods, the destination and the selected transport service.

5.3. Delivery of goods outside the Baltic States must be agreed separately with the Buyer in advance.

5.4. The cost of international transport is calculated according to the destination country, weight and dimensions of the goods and the rates of the relevant transport service provider.

5.5. Where necessary, a separate invoice will be issued for separately agreed transport. The Buyer must be informed of the transport price and accept it before becoming bound by the corresponding payment obligation.

5.6. The Seller is not required to release the goods before the agreed price of the goods and transport costs have been paid.

5.7. By prior agreement, the Buyer may collect the goods from the Seller's premises.

5.8. Transport of oversized or heavy goods, including trailers, equipment and truck spare parts, shall be arranged separately unless a specific delivery option is provided in the online store.

5.9. Delivery times are estimates unless the parties have expressly agreed on a specific delivery deadline. The Seller shall inform the Buyer of significant delays.

5.10. Upon receipt, the Buyer should inspect the visible condition of the packaging and goods and report any transport damage as soon as possible.

5.11. Where possible, transport damage should be recorded together with the carrier and photographs should be taken.

5.12. Prompt notification of transport damage assists in processing a claim but does not restrict the Consumer's statutory rights.

5.13. If the Buyer arranges transport independently and appoints a carrier that was not among the delivery options offered by the Seller, the transfer of the risk of accidental loss or damage shall be governed by applicable law.

6. Special Conditions for Used Spare Parts and Installation

6.1. Dream Car OÜ sells used vehicle spare parts in their actual used condition. Used spare parts may have characteristics resulting from their age, previous use and normal wear and tear.

6.2. Used spare parts are not expected to have the same appearance, degree of wear or remaining service life as new spare parts.

6.3. The Seller does not provide a voluntary commercial warranty for used spare parts unless separately agreed in writing.

6.4. The technical condition of a used spare part may have been assessed solely by visual inspection. Unless otherwise stated in the product description, the sale of a used spare part does not mean that all of its technical characteristics or functions have been tested.

6.5. Installation of vehicle spare parts requires appropriate professional knowledge, skills and suitable tools.

6.6. Spare parts must be installed by a suitably trained and competent specialist in accordance with the vehicle manufacturer's technical requirements and applicable safety instructions.

6.7. The Buyer is responsible for selecting a suitably competent specialist to install the spare part unless the installation service is provided or arranged by the Seller.

6.8. The Seller shall not be liable for damage or defects caused by incorrect installation, unsuitable tools, failure to follow the manufacturer's instructions or improper use, where such circumstances are not legally attributable to the Seller.

6.9. Before installation, the Buyer must verify that the spare part corresponds to the vehicle, including, where possible, the manufacturer's part number, dimensions, connections and other relevant technical characteristics.

6.10. If there is any doubt concerning the suitability or condition of a spare part, the Buyer should contact the Seller for further information before installation.

6.11. Before purchasing, the Buyer may request additional photographs, measurements and other information concerning the spare part that is known to the Seller.

6.12. Installation of a spare part does not, in itself, result in the Buyer losing any statutory rights. Where a defect is attributable to the Seller, the remedies provided by law shall apply.

6.13. The Seller does not automatically reimburse diagnostic, removal, installation or other costs commissioned by the Buyer on their own initiative. Reimbursement of such costs depends on the validity of the claim, the necessity of the costs and the Seller's liability under applicable law.

7. Consumer's 14-Day Right of Withdrawal

7.1. A Consumer has the right to withdraw from a distance sales contract without giving a reason within 14 days of receiving the goods, except in cases where statutory exceptions apply.

7.2. A notice of withdrawal may be submitted using the return/withdrawal function available on Dreamcar.ee or by sending an unequivocal statement of withdrawal to e-pood@dreamcar.ee.

7.3. The Seller shall promptly acknowledge receipt of a withdrawal submitted through the website on a durable medium and provide any information required by law.

7.4. The Consumer must return the goods no later than 14 days after submitting the notice of withdrawal.

7.5. The direct costs of returning the goods shall be borne by the Consumer, provided that the Consumer was properly informed of this before conclusion of the contract and unless otherwise required by law.

7.6. The cost of returning oversized or heavy goods may be significant. The Consumer shall be provided with the information concerning return costs required by law before conclusion of the contract.

7.7. The Consumer may handle the goods only to the extent necessary to establish their nature, characteristics and functioning.

7.8. If the goods have been handled beyond what is necessary for such inspection, the Consumer shall be liable for any resulting diminished value in accordance with applicable law.

7.9. The Seller has the right to inspect the condition of returned goods and, where legally justified, claim reasonable compensation for any diminished value.

7.10. The Seller shall refund the price paid for the goods and any reimbursable initial delivery costs within the period prescribed by law.

7.11. The Seller may withhold the refund until the goods have been returned or the Consumer has provided evidence that the goods have been sent back, unless otherwise provided by law.

7.12. Refunds shall generally be made using the same payment method used by the Consumer for the original transaction unless otherwise agreed.

7.13. The right of withdrawal does not apply in cases excluded by law, including certain goods made to the Consumer's specifications or clearly personalised.

7.14. The fact that goods are used does not, in itself, exclude the Consumer's 14-day right of withdrawal.

7.15. Unless otherwise agreed, returned goods shall be sent to:

Dream Car OÜ
Reinu tee 31
71020 Viljandi
Estonia

8. Terms Applicable to Business Customers

8.1. A Business Customer is a legal person or a natural person purchasing goods for purposes related to their trade, business or profession.

8.2. The statutory 14-day Consumer right of withdrawal does not apply to Business Customers.

8.3. Goods conforming to the contract and sold to a Business Customer will not be accepted for return or exchange without the Seller's prior written consent.

8.4. Before purchasing, the Business Customer must verify the technical specifications, suitability and other relevant characteristics of the goods.

8.5. The Business Customer must inspect the goods, or arrange for them to be inspected, without undue delay after receipt.

8.6. The Seller must be notified in a form capable of being reproduced in writing of visible defects, discrepancies in quantity or delivery of incorrect goods without undue delay and, where possible, no later than three working days after receipt.

8.7. Defects that could not reasonably have been discovered during a normal inspection must be reported without undue delay after discovery.

8.8. A notice of defect must contain a sufficiently detailed description of the defect and, where possible, photographs and other supporting evidence.

8.9. Before the goods are repaired, altered or disposed of, the Business Customer must provide the Seller with a reasonable opportunity to inspect the alleged defect, except where immediate action is necessary to prevent greater damage.

8.10. No voluntary commercial warranty is provided for used spare parts sold to Business Customers unless separately agreed in writing.

8.11. The Business Customer is responsible for verifying the suitability of the spare part and arranging its proper installation.

8.12. In relation to used spare parts sold to a Business Customer, the Seller shall not be liable for normal wear and tear or defects disclosed to the Buyer before conclusion of the contract.

8.13. To the extent permitted by law, the Seller shall not be liable to a Business Customer for loss of profit, interruption of business, vehicle downtime or other indirect economic loss.

8.14. In transactions between businesses, the Seller's contractual financial liability shall, to the extent permitted by law, be limited to the purchase price of the relevant goods.

8.15. Limitations of liability shall not apply where exclusion or limitation of liability is prohibited by law, including in the case of an intentional breach.

8.16. The Seller is not obliged to accept any purchasing, delivery or other standard terms unilaterally submitted by the Business Customer. Such terms shall apply only where agreed between the parties.

8.17. Claims involving Business Customers shall be governed by Estonian law and these Terms and Conditions, subject to mandatory provisions of applicable law.

9. Claims and Non-Conforming Goods

9.1. A Consumer has the right to submit a claim to the Seller if the goods do not conform to the contract, subject to the conditions provided by law.

9.2. In a sale to a Consumer, the Seller is liable for any lack of conformity that becomes apparent within two years after delivery of the goods.

9.3. The Consumer must notify the Seller of a lack of conformity within two months after becoming aware of it.

9.4. Claims may be submitted to e-pood@dreamcar.ee or by any other method permitted by law.

9.5. To facilitate prompt handling of a claim, the Buyer is requested to provide the order number, a description of the defect and, where possible, photographs.

9.6. The Seller has the right to inspect the goods or arrange a technical assessment in order to determine whether the claim is justified.

9.7. The Buyer must provide the Seller with a reasonable opportunity to inspect the alleged defect.

9.8. Where the cause of the defect is unclear, the Seller may use an independent expert assessment. Responsibility for expert assessment costs shall be determined in accordance with applicable law.

9.9. If the goods do not conform to the contract and the Seller is liable for the lack of conformity, the claim shall be resolved using the remedies provided by law.

9.10. The Seller shall respond to a Consumer's written complaint within 15 days. If the complaint cannot be resolved within that period, the Seller shall inform the Consumer of the reason for the delay and of a new reasonable time frame.

9.11. The Seller shall not be liable for defects caused after delivery by the Buyer's actions, incorrect installation, improper use or other circumstances for which the Seller is not legally responsible.

9.12. The Seller shall not be liable for characteristics or defects of used goods that were properly disclosed to the Buyer before conclusion of the contract and in respect of which the applicable statutory requirements have been satisfied.

9.13. Repair or replacement of goods shall be carried out in accordance with applicable law. The Seller is not required to take action that is impossible or disproportionate within the meaning of applicable law.

10. Security Markings and Identification of Returned Spare Parts

10.1. Dream Car OÜ uses individual identification features, including concealed security markings, to establish the origin and authenticity of used spare parts.

10.2. The location, form, composition and other identifying characteristics of such security markings are not disclosed.

10.3. The Seller has the right to document the condition and identification features of a spare part before dispatch and compare them with any goods subsequently returned.

10.4. A returned spare part must be the same item that was supplied to the Buyer by the Seller. The Buyer may not substitute another item, including an externally similar, damaged or non-functioning spare part.

10.5. Upon receipt of a returned spare part, the Seller may verify whether it is the item originally sold by using, among other things, previous photographs, security markings, part numbers and other identification features.

10.6. If the inspection reveals material differences between the item originally sold and the returned item, the Seller shall document the findings and inform the Buyer of the result.

10.7. Where it is established that the Buyer has knowingly returned a different item instead of the spare part originally sold, the original goods shall not be considered returned. The Seller may demand return of the goods originally sold and exercise any other remedies available under applicable law.

10.8. In the event of intentional substitution, provision of false information or other fraudulent conduct, the Seller has the right to claim compensation for financial loss caused by such conduct to the extent permitted by law.

10.9. Depending on the circumstances, recoverable loss may include the value of the goods, reasonable inspection and expert assessment costs and other proven costs directly caused by the breach.

10.10. Where there are reasonable grounds to suspect intentional fraud, the Seller has the right to report the matter to the police and provide the relevant evidence.

10.11. These provisions apply to both Consumers and Business Customers, subject to the mandatory legal provisions applicable to each category of Buyer.

10.12. The absence of or damage to a security marking does not, by itself, establish fraud. The Seller shall assess all relevant evidence and circumstances as a whole.

11. Contractual Penalty for Business Customers in the Event of Intentional Product Substitution

11.1. A Business Customer must return only the item purchased from Dream Car OÜ unless expressly agreed otherwise between the parties.

11.2. Where it is established that a Business Customer has intentionally submitted a different spare part instead of the item originally sold for the purpose of obtaining an unjustified refund, replacement product or other financial benefit, this shall constitute a material breach of contract.

11.3. In the event of such intentional breach, the Seller has the right to claim compensation for the loss caused by the breach and exercise other remedies available under applicable law or the agreement between the parties.

11.4. Where a valid contractual penalty agreement forms part of the sales contract with the Business Customer, the Seller shall be entitled, in the case of an intentional breach described in Clause 11.2, to claim a contractual penalty equal to twice the selling price of the relevant spare part.

11.5. A contractual penalty may be claimed only in accordance with the conditions prescribed by law. The Seller shall notify the Business Customer of the claim for a contractual penalty within the period required by law.

11.6. The contractual penalty does not exclude the Seller's right, to the extent permitted by law, to claim compensation for proven loss not covered by the contractual penalty.

11.7. A claim for a contractual penalty does not prevent the Seller from reporting the matter to the police where there are reasonable grounds to suspect a criminal offence.

11.8. The amount and application of the contractual penalty are subject to statutory restrictions, including the court's right to reduce an unreasonably high contractual penalty.

12. Limitation of Liability

12.1. The Seller shall be liable for breaches of its obligations to the extent provided by the laws of the Republic of Estonia.

12.2. The Seller shall not be liable for damage caused by incorrect information provided by the Buyer, improper use of the goods or incorrect installation where the cause of the damage is not attributable to the Seller.

12.3. The Seller shall not be liable for delays caused by third parties to the extent that such liability may lawfully be excluded.

12.4. In relation to Business Customers, the Seller's liability for indirect economic loss, loss of profit and interruption of business is excluded to the extent permitted by law.

12.5. Nothing in these Terms and Conditions limits liability where such limitation would be contrary to applicable law.

13. Personal Data Protection

13.1. Dream Car OÜ processes customers' personal data in accordance with applicable data protection legislation.

13.2. The purposes and legal bases of processing, retention periods and the rights of data subjects are described in a separate Privacy Policy.

13.3. The Privacy Policy is available through a separate link on the Dreamcar.ee website.

13.4. The use of cookies is described in a separate Cookie Policy.

14. Dispute Resolution

14.1. The Seller and the Buyer shall first attempt to resolve any disputes through negotiations.

14.2. A Consumer has the right to refer a dispute to the competent consumer dispute resolution body or a court.

14.3. Disputes involving Business Customers shall be resolved under Estonian law before the competent Estonian court unless the parties have lawfully agreed otherwise.

14.4. Nothing in these Terms and Conditions restricts a Consumer's right to use remedies guaranteed by mandatory provisions of applicable law.

15. Amendments to the Terms and Conditions

15.1. The Seller has the right to amend these Terms and Conditions.

15.2. Amendments shall take effect upon publication on the website or on a later date specified by the Seller.

15.3. Sales contracts already concluded shall generally remain subject to the Terms and Conditions in force at the time the contract was concluded, unless otherwise required by law or agreed between the parties.